A well-established and accredited science EdTech company with 3,000+ students in a lesson setting and online education platform.

What you can get in return:

• Competitive salary
• Performance & Annual bonus
• Medical Insurance
• Budget for personal growth development
• Flexible working hours
• Comfortable and energetic open office
• Easy commute - 3-min walk from MTR station

Responsibilities

• Develop and grow client portfolios and enhance client retention rate
• Improve customer experience and journey by analyzing customer data & listening to customers' feedback
• Maintain close relationships and community with parents and schools
• Handle and resolve complaints and minimize customer churn rate
• Work together with operation, marketing and product teams to optimise the end-to-end customer journey 

Requirements

• 1+ years' prior industry related sales & customer service experience
• Good communication, organizational and analytical skills
• Able to work under pressure and be self-motivated to fit in with changes
• Detailed-minded and able to multi-task
• Proficient in written and verbal Chinese & English
• Fresh graduates are welcome, and seniority depends on previous work experience

To apply for this role, click 'apply now'. For a confidential discussion on this role or more career opportunities, please contact Kirsten Ho at +852 9668 1759