Our client is looking for a Virtual Relationship Manager to join the team of best phone banking service providers to provide professional services for a wide range of banking products to address customers' different services and financial needs.

Responsibilities

• Provide financial planning services to high-net-worth customers and achieve sales target of other cross selling bank product
• Address and resolve customer feedback, including but not limited to complaints, compliments, suggestions, and other special cases in a professional and timely manner
• Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time
• Ensure accurate and consistent handling of customer complaints and comments
• Collect and analyze customer feedback; identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments
• Participate in ad-hoc projects and assignments as instructed by the superiors.

Requirements

• Degree holder or above in Business Administration, Bilingual Studies or related disciplines
• At least 2 years of Sales experience in selling Insurance / Investment / General Banking Products  
• Minimum 2 years of banking experience with complaint handling role
• Good interpersonal, communication and presentation skills with analytical mind and problem-solving skills
• Strong leadership with training and coaching skills and possess customer-service mindset with strong sense of responsibility
• Excellent command of written and spoken English and Chinese is a must
• Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes